AI Solutions
Smart Agent | Automated Customer Workflows
Automating ticket triage and response pipelines using self-learning LLM routers.
BACKGROUND
Project Overview & Challenge
Designed a self-learning LLM router that categorizes customer tickets, extracts key parameters, and runs background automated solutions.
SOLUTIONS
Technical Implementations
- Automatic ticket classification
- Third-party webhook integration
- Natural language email responder
- Audit logs & operator review interface
Project Specs
ClientLogix Retail
Service FocusAI & Automation Solutions
Delivery Date2024
Technologies Utilized
Node.jsExpressOpenAI APIMongoDB
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