Refund, Cancellation & Settlement Policy

Our services may include, but are not limited to:

This Refund, Cancellation & Settlement Policy has been established to clearly define the terms applicable to payments, project milestones, service periods, cancellations, refunds and third-party advertising expenditure.

By approving a quotation/proposal, making a payment, confirming a project, granting access, or allowing work to commence, the client acknowledges and agrees to the terms of this policy.

This policy applies to professional services including, but not limited to:

• Website development & designing
• Software development
• Mobile application development
• SEO & Social media optimization
• Digital marketing & Performance marketing
• Content creation & Graphic designing
• Consulting & Maintenance
• Technical & API/integration services
• Other customized services

Once the relevant work or service has commenced, the amount paid toward that milestone or service period will generally be non-refundable.

Resources committed specifically for the client's project include:

These resources may be reserved specifically for the client's project. Therefore, once work has commenced, the associated service fee represents professional time, resources, planning, execution and other commitments made for the project.

For this reason, service fees are generally non-refundable after commencement of the relevant milestone or service period.

If the client decides to cancel or discontinue the project after a particular milestone has commenced:

• Completed milestones remain payable.
• Payments against completed milestones are non-refundable.
• Work already performed cannot be reversed.
• Resources already allocated remain chargeable.
• Third-party expenses already incurred remain subject to their respective policies.
• Any pending amount related to completed work shall remain payable.

Future milestones that have not yet commenced may be reviewed separately by management.

For recurring services such as: SEO, Social Media Management, Digital Marketing, Performance Marketing, Website Maintenance, Content Marketing, Advertising Management, Consulting, and other monthly services:

The applicable fee relates to the agreed service period. Once the monthly service period has commenced, the applicable monthly fee is generally non-refundable.

This applies even if the client subsequently chooses not to utilize all available activities during that service period.

If the client voluntarily chooses to cancel the project, pause the project, discontinue the service, change the business strategy, change the requirements, reduce the budget, stop marketing activities, or move the project to another provider after the relevant service or milestone has commenced, such decision does not automatically create a right to a refund.

All completed work, commenced milestones, allocated resources and applicable third-party expenses remain subject to payment and settlement.

A client's change of mind, change in business requirements, internal business decision, budget revision or decision to discontinue a project does not automatically qualify for a refund after commencement of the relevant work.

Any exception shall be considered solely under the Exceptional Refund & Settlement Process described below.

If management approves an exceptional refund, the approved amount will first go through the company's final reconciliation and settlement process.

The company may require time to verify:

• Payments received
• Work completed & Milestones
• Third-party expenses
• Advertising expenditure
• Taxes & Payment processing charges
• Amounts utilized & Outstanding liabilities
• Refunds received from third-party platforms

Only after completion of this reconciliation will the final settlement amount be determined.

This period may be required for:

• Financial reconciliation & Project settlement
• Third-party reconciliation & Advertising account reconciliation
• Payment verification & Internal approvals
• Banking/payment processing & Final calculation of refundable amounts

The settlement period will begin after the refund has been formally approved and the necessary reconciliation information is available.

Modern Technology & Modern Ventures Group may manage advertising campaigns through third-party platforms such as:

Money deposited toward advertising is distinct from the company's professional service fee. The treatment of advertising funds depends upon the actual status of the relevant third-party advertising account.

Where funds have been deposited, prepaid or transferred toward advertising campaigns, such funds may be:

• Utilized by the advertising platform
• Available as an account balance
• Partially utilized
• Subject to third-party charges
• Eligible for refund according to platform policy
• Non-refundable according to platform policy

Modern Technology & Modern Ventures Group does not independently guarantee a refund of funds held or utilized by a third-party advertising platform. Any refund is subject to the applicable platform's rules, policies and actual account status.

In the event that an exceptional refund or third-party advertising refund becomes applicable, Modern Technology & Modern Ventures Group will communicate the final settlement details to the client through email.

The settlement email may include:

The client will be informed once the reconciliation process has been completed.

Advertising management charges are separate from the actual advertising budget.

This fee covers professional campaign management activities such as:

The management fee is a professional service charge and is separate from the advertising amount paid to the respective advertising platform.

Suppose:

If the advertising platform later refunds an unused amount, the refund calculation will be based on the actual amount refunded by the platform.

The campaign management fee will not automatically become refundable merely because an advertising campaign is stopped or an unused advertising balance is returned.

Where an unused balance remains in Google Ads, Meta Ads, LinkedIn Ads or another advertising account, the company will determine whether the balance is:

1. Refundable by the platform;
2. Available for future campaigns;
3. Already utilized;
4. Subject to platform restrictions;
5. Subject to applicable charges or adjustments.

Where a third-party platform refunds the amount to the company, the company will process the applicable client settlement after reconciliation.

Where applicable, the following may be considered separately during a final settlement:

Any such charges that cannot be recovered may be excluded from the refundable amount, subject to applicable law and the specific transaction.

A delay caused by the client or factors outside the company's reasonable control will not automatically create a right to a refund. Examples include:

• Delayed approvals
• Delayed feedback
• Delayed content
• Delayed account access
• Missing information
• Change requests
• Client-side technical issues
• Third-party dependencies
• Delays in receiving required materials

The project timeline may be revised accordingly.

Any requirement that falls outside the originally agreed scope may be treated as an additional service.

Additional work may require:

• Additional charges
• Additional time
• Revised milestone
• Revised delivery schedule

The client will be informed about applicable additional charges before execution wherever reasonably practicable.

Digital marketing and SEO results depend on numerous factors outside the direct control of the service provider. Therefore, unless specifically guaranteed in a separate written agreement, Modern Technology & Modern Ventures Group does not guarantee:

Performance may be affected by search engine algorithms, competition, market conditions, website quality, content, advertising budget, audience behavior, competitor activity, platform policies, and other external factors. Performance expectations do not create an automatic entitlement to a refund.

For website, software and application development projects, payments are linked to agreed milestones and deliverables.

Once a development milestone has commenced, charges related to that milestone are generally non-refundable. This includes work such as:

If the client discontinues the project after work has commenced, the completed/commenced milestone will be settled according to the agreed commercial terms.

Where applicable, after financial settlement and subject to the agreed terms, the company may provide the client with the deliverables completed up to the relevant stage.

Any pending amount related to completed work must be cleared before final handover where such condition is applicable under the project agreement.

If the client does not fully utilize the available services, deliverables or campaign capacity during an active service period, this will not automatically create a refund entitlement.

For example, if a client has an active monthly digital marketing or social media management package but does not provide timely content, approvals or instructions, the monthly service fee will remain applicable for the agreed service period.

Before processing any approved refund or settlement, the company may prepare a final financial reconciliation covering:

The exact calculation will depend upon the circumstances of the individual project.

Once the final settlement has been approved and processed, the settlement shall represent the final financial reconciliation for the relevant service or project, subject to applicable law and any rights that cannot legally be waived.

Any additional claim relating to amounts already finally settled will be subject to the applicable agreement and governing law.

By:

• Approving a quotation
• Accepting a proposal
• Making payment
• Signing an agreement
• Confirming a project
• Providing project access
• Providing advertising account access
• Allowing work to commence

the client acknowledges that they have read, understood and accepted this Refund, Cancellation & Settlement Policy.